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This is not much interesting from the agent’s side but. Yesterday, our railway department had published a public notice in newspapers about commission of IRCTC website and e-ticket booking agent’s .Both, an agent and IRCTC website are allowed to charge the same amount. For AC coaches IRCTC charges INR 20 and Non-Ac coaches it charges INR 10, and the same amount is chargeable by any agent whether it is Makemytrip website or a person in your area. So an agent should ask only INR 10 to 20 for an e-ticket booking but how much you really pay? INR 100? Or so? For reservation INR 25 is enough. There is no info about Tatkal tickets for which an agent asks INR 300 to 1000 or more.
I noticed the information because I too wanted to start a railway ticket booking agency but now I won’t do it. I can not ask 100 or more instead of 10 or 20 but there is no benefit if I ask less than 100 to a customer.
You have no computer no internet connection, and have no time to stay in the queue. You will go to an agent and he always tries to take the advantage of your current situation.
I don’t say an agent does anything wrong when he asks INR 100 for a confirm ticket but if he is asking more, it is surely wrong.